Refund policy

💫 Cooling‑Off Period

Changed your mind? No problem, we offer a 7‑day cooling‑off period from the date of delivery.

Please note:

- Return shipping is covered on your side (R120 per return – out‑of‑package rates).

- Shipping costs are non‑refundable

- Items must be unworn, unopened, unused, with tags and original packaging intact.


To start a return, email hi@thegiftstory.co.za with:

Subject line: Returns + your order number

Body: A short explanation of the reason for your return

Attachment: Your receipt (to help us track and speed things up)

 

Once approved, we’ll send you a return label and instructions. Items sent back without prior approval will not be accepted and The Gift Story cannot be held liable for unregistered returns.



🛠️ Defective Items

If something isn’t quite right, contact hi@thegiftstory.co.za with your order number and a clear description of the defect.

If the item is found defective after inspection, we’ll cover all costs, including repairs and shipping. If it’s found to be in working order, return shipping (R120 per item) will be billed to you.

Items sent back without prior approval will not be accepted.



📦 Damages & Issues

Please inspect your order within 24 hours of delivery. If it’s damaged, defective, or incorrect, email hi@thegiftstory.co.za so we can make it right.



🚫 Exceptions / Non‑Returnable Items

We can’t accept returns for:

- Perishable goods (food, flowers, plants)

- Custom or personalized items

- Opened personal‑care goods (beauty products)

- Promotion items or gift cards


If you’re unsure, reach out, we’ll gladly clarify.



🔄 Exchanges

The quickest way to get what you want is to return your item first. Once approved, place a new order for the replacement.



đź’° Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds are processed within 10 business days to your original payment method.

If more than 15 business days have passed since approval, please contact hi@thegiftstory.co.za.

Refunds are issued only to the bank account used for the original purchase.