Shipping policy

Packing & Sending We take pride in wrapping each parcel with care. Orders usually leave our hands within 2–3 working days. If things are unusually busy (like holiday seasons), we’ll let you know.

Local Deliveries (South Africa) We work with trusted couriers to get your parcel to your doorstep.

Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days Delivery fees are calculated at checkout and depend on where you’re based and how much you order.

Tracking Your Parcel Once your orders on its way, you’ll receive a tracking link to follow its journey. Haven’t heard from us in a few days? Pop us a message.

If Something Goes Wrong Should your parcel get lost or damaged along the way, please reach out. We’ll do our best to make things right.

Need Help? Drop us a line at hi@thegiftstory.co.za if you’ve got any questions.